Recent Why SERVPRO Posts

For Proactive Cleaning - Call SERVPRO!

5/9/2022 (Permalink)

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

Kitchen/Food Areas
Bathrooms
Schools/Classrooms
Offices
Retail Spaces
Water Fountains
Shelving/Racks
Sales Counters
Carpets and Rugs
Stair Handrails
Elevator Cars
Playground Equipment
Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts at SERVPRO of West Kalamazoo at 269-342-2911.

SERVPRO of West Kalamazoo Does What It Takes To Get Your Home Back To Preloss Condition After A Fire

5/9/2022 (Permalink)

A fire can be devastating to your home or business. After the fire trucks leave, your property will likely suffer from not only fire and smoke damage, but also widespread water damage and flooding from firefighting efforts. SERVPRO of West Kalamazoo has specialized fire and water damage restoration training and experience to quickly clean up and restore your home to pre-fire condition. They also can remove the pervasive smoke odor and deep-clean soot from upholstery and carpet.

Board-ups - In some cases firefighters may break windows and cut holes in the roof in order to vent the fire. It is extremely important to secure openings to your home or structure using sturdy, durable materials designed to protect it from both weather intrusion and intrusion by outsiders.

Types of Fire/Smoke/Soot

Wet Smoke – Plastics and Synthetics; Low heat, smoldering, pungent odor, sticky, smeary.

Dry Smoke – Paper and Wood; Fast burning, high temperatures, dry, powdery, non-smeary residues.

Protein – Virtually invisible, discolors paints and varnishes, extreme pungent odor.

Fuel Oil Soot – Furnace Puff Backs. Other Types – Tear gas, fingerprint powder and fire extinguisher residue.

What to do after a fire:

Keep hands clean so as not to further soil upholstery, walls and woodwork.
Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
If electricity is off, empty freezer and refrigerator and prop doors open.
Clean and protect chrome with light coating of petroleum jelly or oil.
Wash houseplants on both sides of leaves.

What NOT to do after a fire:

Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting SERVPRO of West Kalamazoo.
Don't attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting an authorized repair service.
Don't use any canned or packaged food or beverages that may have been stored near the fire, heat or water.
Don't turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.
Don't send garments to an ordinary dry cleaner. Improper cleaning may damage garment further.

SERVPRO of West Kalamazoo has what it takes to restore your home back to pre loss condition.

When It Comes To Flooding - Why Pick SERVPRO!

3/29/2022 (Permalink)

Although no one can stop the rains, there are ways to limit flooding in your home. Overland flooding or backups due to overwhelmed storm sewage systems are but two of the sources of floodwaters in the lower levels of your home. Regardless of the source of the water, we have the technicians and the equipment to help you recover.

Even though the water causing flood damage to your home may be drawing your eyes down as it seeps into the foundation or lower levels, the problem often is at the roofline. Clogged gutters and damaged downspouts cause water to pound down near the perimeter of your home, saturating the soil and ultimately invading through the slab, poured, or cinder block foundation. We can respond to and restore the damage but expect suggestions from our managers or production crew to minimize or even eliminate future flooding.

The grading and landscaping around your home can also contribute to the seepage of floodwaters into the foundation. Over time even correctly graded ground can erode and shift, encouraging rainwater to drain into your home rather than away from it. SERVPRO crews also see scenarios where plantings surrounding your home contribute to excess water moving into the porous materials making up the base and protecting the lower levels of your house. Irrigation systems or merely an overdone watering of foundation gardens have the unhappy result of a wet home.

SERVPRO evaluates the characteristics of the water flooding into your home to determine whether it needs to be contained and disposed of according to local regulations. The sooner you get our team to your home the more likely that the water checks out as Category 1. If the soil around your home is loose, dirt particles can flow in with the water. Lawn chemicals, fertilizers, and even pet wastes can taint the water, requiring careful handling. Gutter overflow can also contain bird and animal waste and mold, threatening the flooded area with microbial growth if not disinfected and dried out after the flood water evacuates.

Submersible pumps and water extractors pull most of the flood water out of your home. If Category 1 we can drain it outside, but take care to deposit far from the house to prevent it from flooding again. We use moisture meters and infrared scanners to locate hidden pockets of moisture and to set a baseline for drying goals. SERVPRO crews position air movers, heaters, and dehumidifiers to dry out the affected space. The moisture numbers are monitored to ensure we achieve standard levels.

Dealing With Backed-Up Sewage Is A Job For SERVPRO

3/19/2022 (Permalink)

If you’re like most homeowners, when faced with a task or question you probably head to the internet for answers…that’s how you found this article! And if you’re dealing with backed-up sewage, it only takes a few seconds of searching to find hundreds of articles describing how to clean-up sewage.

It goes like this:

** Put on some rubber gloves

** Scoop out the waste

** Take some water and bleach solution and apply it to the affected areas

** Let it dry

Most articles will throw out a warning saying “if you’re not sure whether you can do it, or don’t have the proper equipment, it is best to call a professional.” That’s where you would call SERVPRO.

We’d like to throw out another warning!

Cleaning up raw sewage on your own is something you should never do!

Here’s why:

#1 – It can be hidden. – Any SERVPRO crew member can tell you stories about customers that decided to clean-up their own feces only to call in weeks or months later complaining about smells and disfigured walls, cabinets, and floors. Sewage will find its way into any and all porous surfaces. Even things like drywall and cabinetry aren’t safe. And it’s not as simple as just spotting the sewage with your eyes. It requires state of the art equipment, which SERVPRO has, to identify areas that have been damaged by sewage. So unless you have an infrared detection system handy and know how to use it, call SERVPRO.

#2 – It can be costly. – Times are difficult for everyone and money is tight. It’s easy to justify doing it yourself instead of paying to have SERVPRO clean and disinfect for you. But today’s shortcut is tomorrow’s nightmare! Again, you’re dealing with a toxic situation that if not handled properly can create very real health dangers for you and your family. Not only that, if not properly mitigated, you could be looking at a serious mold issue in the not so distant future on top of all of the other issues described above. And if you think sewage cleanup is costly, wait until you’re stuck with a bill for mold remediation services! At least your sewage clean-up is covered by insurance…that’s not typically the case if you’ve got mold and it’s the result of you not taking appropriate measures when dealing with the sewage issue that created the mold!

So, if you’ve stumbled upon this article due to a sewage back-up that’s spilled into your home or office, do yourself a favor and call us, SERVPRO. Our technicians are certified to perform raw sewage cleanup and can provide you with peace of mind knowing the area affected is professionally cleaned.

Locally Owned Company with Valuable Resources

As a locally owned and operated business, SERVPRO of West Kalamazoo is strategically located to respond quickly to your water damage emergency and your mold cleanup. When there is mold in a home or business, we have the resources and personnel to help get your home or business back together.

Your Carpets Deserve To Be Cleaned Professionally!

3/19/2022 (Permalink)

The Importance of Hiring Professional Carpet Cleaners

Professional carpet cleaners are the only people who should be trusted to do the job. Anyone with less experience or certification will likely not do the job correctly. And their carelessness could end up costing a lot more in the end.

Carpeting is typically one of the most long-term investments in the home. Most people associate high-cost flooring with tile, marble or hardwood, but carpet can carry a high price tag as well. There are various fibers and matting to choose from, as well as the padding beneath it. When it’s all said and done, it can cost just as much if not more than some other options. Once that investment is installed, great care should be taken to keep it in the best condition possible. This will mean regular vacuuming in high-traffic areas and regular maintenance from professional carpet cleaners.

Why should someone always hire professional carpet cleaners?

Professionally trained technicians have certification in all types of fibers and construction, so they know which products and equipment to use and how to employ them properly. The technician can assess the area for any spot treatment that may be necessary and will know which tools and specialized products to use. They will also be aware of the correct methods to complete the job effectively. Technicians will also inform the customer of ways that they can prolong the life of their carpeting and how to properly treat spills and accidents should they occur.

What can happen if someone doesn't use professional carpet cleaners?

A lot of damage can occur if a certified technician or firm is not hired to do the job. They can over-saturate the fibers and promote an environment that may foster mold and other microbial growth in time. If using improper equipment, the fibers can be damaged, which would result in replacement being required much sooner. If the wrong cleansing agents are used, or they are not properly rinsed out, they may damage the fibers or make future soil adhere quicker, which will require cleaning more often than would otherwise be necessary.

What should a customer expect when they hire professional carpet cleaners?

Upon arrival, the technician will assess the carpeting. Once that is complete, the process can begin. First they will vacuum the floor during a process called dry soil removal. This removes any loose items in the flooring. Then soil suspension and extraction will take place. The technician uses a preconditioning agent that is mixed to separate the soil from the fibers. Various methods are employed to extract the soil from the flooring. Grooming may also be done to improve the fiber piles, matting, and to equally disperse protectors or conditioning agents. Then the drying process can begin. Carpets that have been professionally cleaned should be dry in less than 24 hours. Homeowners can assist in this process by ensuring the right temperature is maintained, and there is adequate ventilation.

When hiring a carpet cleaning technician, make sure that they have received their certification through the Institute of Inspection, Cleaning and Restoration Certification (IICRC). The IICRC is a globally-recognized organization that is the leader in certifying technicians and firms in the restoration, cleaning and inspection industry.

Locally Owned Company with Valuable Resources

When It Comes To Mold - You Need To Call SERVPRO!

2/7/2022 (Permalink)

For more mold do's and don’ts, contact our trusted mold removal professionals at SERVPRO West Kalamazoo County today.

Why SERVPRO when it comes to mold!

Even if you are a clean person, that doesn’t guarantee that you won’t have an issue with mold.Unfortunately, mold, like bed bugs, doesn’t care about your level of cleanliness, level of income, or where you went to college. Anyone can have a mold problem in their home or business at any time.

The scary thing is that mold can be growing for quite a while before it becomes noticeable, your professional at SERVPRO of West Kalamazoo County has compiled this handy list of some do's and don’ts you should follow when it comes to mold removal:

24/7 support - (269)-342-2911

Do:

Examine your home or business regularly. Most types of mold share some obvious warning signs. For example, a musty smell in a damp basement usually means there’s mold around. Black, gray, brown, or even white clusters of mold on walls, carpeting or flooring are easy to spot with the naked eye. Be observant about your home and check it regularly for mold.
Call us 24/7 - (269) 342-2911 A professional can determine which type of mold you might have, where it originates from, and how to safely perform mold removal.

Don’t:

Try the DIY approach. Because some molds are toxic to pets and humans, it’s not safe to tackle this problem on your own. The money you think you might save by DIY-ing this isn’t worth your health.
Wait. Mold can grow quickly and can be dangerous. If you suspect a problem, call it in ASAP!
Make the mold feel unwelcome. Mold likes the darkness and warm, moist air. Don’t roll out the red carpet with their favorite things! Fix the leaks, install dehumidifiers and don’t ignore the warning signs of more mold growth.

For more mold do's and don’ts, contact our trusted mold removal professionals at SERVPRO West Kalamazoo County today.

A Fire Can Be Devastating, But SERVPRO Is Here For You

4/16/2021 (Permalink)

A fire can be devastating to your home or business. After the fire trucks leave, your property will likely suffer from not only fire and smoke damage, but also widespread water damage and flooding from firefighting efforts. SERVPRO has specialized fire and water damage restoration training and experience to quickly clean up and restore your home to pre-fire condition. They also can remove the pervasive smoke odor and deep-clean soot from upholstery and carpet.

Types of Fire/Smoke/Soot

Wet Smoke – Plastics and Synthetics; Low heat, smoldering, pungent odor, sticky, smeary.

Dry Smoke – Paper and Wood; Fast burning, high temperatures, dry, powdery, non-smeary residues.

Protein – Virtually invisible, discolors paints and varnishes, extreme pungent odor.

Fuel Oil Soot – Furnace Puff Backs. Other Types – Tear gas, fingerprint powder and fire extinguisher residue.

What to do after a fire:

Keep hands clean so as not to further soil upholstery, walls and woodwork.
Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
If electricity is off, empty freezer and refrigerator and prop doors open.
Clean and protect chrome with light coating of petroleum jelly or oil.
Wash houseplants on both sides of leaves.

What NOT to do after a fire:

Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting SERVPRO
Don't attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting an authorized repair service.
Don't use any canned or packaged food or beverages that may have been stored near the fire, heat or water.
Don't turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.
Don't send garments to an ordinary dry cleaner. Improper cleaning may damage garment further.

SERVPRO of West Kalamazoo has what it takes to restore your home back to pre loss condition.

Why SERVPRO? We are the fire damage restoration professionals!

3/28/2021 (Permalink)

No one can be prepared for the shocking repercussions of a blazing inferno that’s torn through their residential or business property. While setting your eyes on the resulting fire damage can be overwhelming from the start, it can be a little less harrowing if you’re informed of the possible effects ahead of time. Read on to discover some of the more common results you could encounter after a massive fire takes hold of your property, and feel more prepared to handle the aftermath.

Heat and Pressure Damage

One of the most common results of fire damage doesn’t necessarily have to be brought on by contact with the flames at all. Heat damage to your building can materialize from simply being within the vicinity of the fire’s onslaught, including the warping of certain finishes and the combusting or melting of objects in the affected areas.

One of the last things you might consider after a fire is the role of water in creating major damage to your property. However, the destruction from water through the efforts of firefighters to put out the raging blaze can be quite considerable, as one fire hose alone can emit gallons of water per minute. Thankfully, fire and water damage restoration specialists are available to help recovery efforts for both of these kinds of devastation.

Another form of fire wreckage can occur without being touched by the fire itself, and that’s in the form of smoke damage and residual ashes. The chemical effects of heavy smoke and ash on your belongings or along the walls of the building can be catastrophic for days or even weeks after the fire, so it’s paramount that restoration is initiated immediately to minimize its destruction.

While dealing with substantial fire damage to your residential or commercial building is hardly a situation you can react to calmly, keeping these common hazards in mind can go a long way in helping you prepare for how to handle the aftermath. So stay as calm as possible, call SERVPRO, and let us come make things "Like it never even happened." We are faster to any disaster and are ready to put our experience to work for you!

Why SERVPRO? Plumbing Fails, but SERVPRO is here to help!

3/23/2021 (Permalink)

While leasing or renting a house or apartment can be a great source of extra income, maintenance can be a significant source of overhead expense. The most effective cost-reducing measures are usually the most timely, so inspect and maintain your polybutylene plumbing and other water fixtures with the following advice.

1. Material Concerns

Polybutylene pipes are no longer permissible under the provisions of most United States building codes. While they were somewhat common in installations made from the 1970s to the 1990s due to their cost-effectiveness and flexibility, they tend to present leakage issues over time. This appears to occur due to various chlorine compounds that cause progressive damage, especially at joints. If you own a rental property ensure that any such plastic or resin pipe materials are in good condition.

2. Upkeep and Tenants

An overworked plumbing system can cause problems even if more standard materials such as copper or PVC were used in construction. Advise tenants only to flush biodegradable materials approved for your septic tank or city sewer. From time to time, plunging or chemical drain cleaning may be necessary due to the accumulation of non-soluble substances such as lipids or hair. Ideally, mechanical removal of clogs with a drain snake will lead to less damage than caustic cleaners. Enzyme-based drain cleaners are also available as an alternative.

3. Unavoidable Problems

Sometimes water damage comes from an external source, such as weather-induced basement flooding or invasive tree roots. In these cases, it may be prudent to contact a qualified flood restoration specialist once the source of the water leakage has been repaired. Professional services can help you dry sensitive materials affected by a flood and reduce the risk of mold problems in the future.

Legacy building materials like polybutylene don’t have to be a headache if properly inspected and maintained. Prevent costly downtime and keep tenants happy by remembering the above guidelines.

Give us a call! We are faster to any disaster and are ready willing and able to put our expertise to work for you! We will make things (fire, floods, storm damage) "Like it never even happened."

Why SERVPRO? Building your business was hard!

3/23/2021 (Permalink)

There's nothing quite as difficult for a commercial establishment as dealing with water damage. However, knowing what to do when disaster strikes can prevent you from experiencing unnecessary emotional upsets for yourself, your employees, and your customers and mitigate the economic strain of lost business. There are many steps you'll need to take to get your commercial property back in order following a water damaging event. Contacting a team of skilled water damage restoration experts from SERVPRO is a good first step.

Quick Water Removal Mitigates Monetary Loss

The longer excess water remains on your commercial property, the more likely you are to suffer from costly water damage repairs to structural properties like ceiling tiles, insulation, drywall, and flooring. Then there is the concern of water damage to your capital investments: inventory, furniture, carpeting, electronic equipment and paper documents. Having a team of skilled water damage restoration experts like SERVPRO to begin immediately removing standing water can prevent you from spending unnecessary money on repairs.

Quick Remediation Prevents Secondary Water Damage.

Another benefit of a quick reaction to the pressing problem of water intrusion is that fast extraction helps prevent secondary water damage. Unfortunately, water damage creates a moist, wet environment within your business. Moisture and high humidity offer mold an opportunity to grow and spread throughout structural materials and wood furniture and fabrics. If your business deals with food distribution, high inventory loss may be a costly negative effect. For this reason, it's critically important to have standing water removed as quickly as possible. SERVPRO can arrive, usually in about one hour, with water removal equipment to meet any problem.

Fast Restoration Helps You Get Back In Business

If the water intrusion, by way of a storm, flood, leak, or the aftermath of fire extinguishing causes severe water damage to your commercial business, you may have to relocate temporarily while water damage restoration work is being completed. Closed doors affect customer traffic, employee earnings, and your bottom line. Insurance companies normally work hand-in-hand with SERVPRO to come to a working agreement allowing the water extraction process to commence immediately.

Contact SERVPRO Today

If your commercial property has been subjected to water damage, getting fast, effective water damage restoration services is a must. Here at SERVPRO, we specialize in optimizing and expediting each component of the restoration process to ensure that you can get your business back in business. Moreover, each of our IICRC-Certified technicians will provide you with the personable care and excellent customer service that keeps you in the loop throughout the water damage restoration process. We can quickly reopen your doors "Like it never even happened."

Commercial Building Restoration Services

SERVPRO of West Kalamazoo responds quickly to a water or fire, or mold damage emergency, 24 hours a day. Whether the damage occurs in a small business building or a big box store, we have the training, experience, and equipment to handle the situation. Our national network of 1,650 Franchises gives us access to personnel and resources. Call us for assistance today!

Why SERVPRO? Frozen Pipes Can Be Disastrous

2/22/2021 (Permalink)

Cold weather brings with it a litany of issues. Icy roads, frozen locks, blustery blowing snow, and possibly one of the worst; frozen pipes. So what should you do if frozen pipes hit your home or business? Call SERVPRO! We not only have the expertise, equipment, and experience to get get you back to preloss condition, we are faster to any disaster and are ready to serve you!

Interested in knowing more about frozen pipes? Check out this blog from the IICRC!

If you have a fire or water emergency, please call us now at (269) 342-2911